When do I get my Pugmire book or PDF if I pledge for the Mau&Pugmire Rewards?
The Pugmire PDF links will be sent when the Mau BackerKit site allows us to, usually when the Surveys go out to backers. The Pugmire books will ship with the Monarchies of Mau books. If you want Pugmire projects earlier, the books will be available in stores and on DriveThruRPG.com soon.
Last updated: August 03, 2017 06:43
If I pledge to the combined Mau&Pugmire Reward Tiers, do I get the Pugmire Stretch Goal rewards? What if I "pre-order" on the Pugmire BackerKit site?
No. The Pugmire Stretch Goal rewards are only for backers of the Pugmire Kickstarter as our way of saying thanks for their support during the KS, just like the Monarchies of Mau Stretch Goal rewards will just be for Monarchies of Mau Kickstarter backers.
Last updated: May 17, 2017 12:16
Will you work on products featuring rats or mice or badgers or foxes or pangolins or anything-not-a-cat?
Quite possibly! The world of Pugmire and Mau is infinite. But anything not related to cats or dogs won’t be in the scope of this Kickstarter. Right now we’re focusing on cats, so all the stretch goals will center around Mau (with maybe a little love back to Pugmire). Meow!
Last updated: May 19, 2017 06:24
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.